People with a positive attitude are looking up and forward and are more likely to work to higher standards of quality, safety, and productivity – individually and as a team. Working near a person with a positive attitude is an energizing experience; he/she can change the tone and morale of the department and make others feel more upbeat. Sometimes the reason people lack a positive attitude is simply that they don't realize that they have a negative one.
Some workers begrudgingly wake up with a sense of dread at the prospect of coming into the office. Others may prefer to work long hours in intense focus, only going home when they realize that their cubicles don't have beds.
Such attitudes have a significant impact on the workplace environment. In some cases, one employee's outlook spurs others into better work habits. Other times, the behavior inspires suspicion and slows productivity.
Apathetic attitudes can have just as much negativity in the workplace as bad attitudes can. Employee apathy not only leads to blown project deadlines and incomplete fulfillment of orders, but affects the motivation and productivity of employees around them.
Apathetic attitudes affect your customers just a much as bad service does. Recent studies showed that 68% of customers left their suppliers because of indifference towards the customer by an employee or employees.
Positive, attentive employees with an infectious “Can Do” attitude account for 80% of the reasons that customers feel satisfied. Satisfied customers are loyal customers.
Bad attitudes trickle downward. A cranky manager ruins the workplace atmosphere for everyone he supervises.
Poor managerial attitudes can have a detrimental effect on performance, causing employees to become apathetic and despondent attitude problems should be addressed before they spread and affect your business.
Traincrew's Brand Ambassador Ritual is a unique program, which energises your
staff and injects the spirit of “Can Do” into your organization.
Traincrew Facilitators can also work hand in hand with company management should consulting be required to identify and manage underlying causes of any discontent that may exist and workshop accordingly.
“Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it.” ― Lou Holtz
If I don't motivate myself in the morning and have a positive attitude, I cannot complain about negative circumstances around me. The only way I am able to change those circumstances is by changing my attitude.
When you start taking responsibility for the quality of your workplace and the impact it has on you, then you can start to create a different outcome.
When you start to make changes in yourself to be more assertive and to be more positive, you will start to be treated with greater respect. Your CAN-DO attitude will make all the difference!
A positive workplace is about the people and their positive outlook about their work and the organization that make the business thrive. The war for talent exists. Do we want to hire and retain people with positive or negative attitudes?
The answer is obvious…Hire for attitude; the mechanics of the job can be taught.
A company gets its edge from the attitude of its people – its leaders, its supervisors, front-line, back-office, entry-level and long-term employees. Employees want to feel valued and appreciated and will most likely be more engaged and stay with an organization, as a result. The higher the engagement levels, the more their attitude barometer rises. The higher the attitude barometer rises, the more business results improve.