In order to attain these positive “can do” attitudes and excellent levels of external customer service, you need to create a strong service and support ethos inside your organization. Employees need to treat each other as valued customers and this positive energy will flow through your organization from the inside out. Every employee in your company should have this “CAN DO” attitude. This is what the Brand Ambassador ritual from Traincrew is all about.
TRAINCREW will assist your team with being able to determine each employee's needs as a customer, measuring and building a positive attitude for internal service. People will start to eliminate blame and rather than “that's not my job” attitudes, the “can do” attitudes of true Brand Ambassadors will emerge. It's about taking responsibility.
We make your employees aware of the importance of their visual, verbal and non-verbal communication so that they can align their communication with the brand values of your business. We match our training and development to your unique employees and your unique Brand. Having Brand Ambassadors trained by TRAINCREW will differentiate your business in the competitive environment in which you operate.
We can work at any level – with your customer facing teams, with senior managers, a select group of executives, or the whole business.
Not only does the Brand Ambassador ritual give you a defined competitive edge, but also it improves confidence and self esteem in your employees.
Your staff members become loyal advocates for your business and staff churn is reduced.
TRAINCREW's Brand Ambassador ritual generates results that ultimately give you an excellent return on investment. Perhaps most importantly, by providing positive experiences and inspiring confidence, brand ambassadors build customer loyalty, creates a positive happy environment, cultivate repeat business and lay the foundation for future success.